DON’T
Mimic or mock others
Hit, punch, pinch, shove, restrain, etc., or threaten to do so
Stand up and yell
Make faces
Name call
Get stuck in the past
Run away from the issue
Say “Forget it…tough…I don’t care… so what..” etc.
Get the last word in
Have to win
Say “always” or “never”
Interrupt
DO
Share Feelings
Stick to one issue at a time.
Sit down and Talk
Take time outs as needed
Listen
Focus on behavior, not the person as a whole
Make regular eye contact
Be flexible. Have the option to change your mind.
Be open to negotiation
Own what you say